Refund policy

Due to the custom nature of our products, we do not accept returns or exchanges on personalised items.

However, if your order arrives damaged or faulty, please contact us within 7 days of delivery with a clear photo of the issue. We will be happy to resolve the matter as quickly as possible.

Please note: All items are photographed prior to packaging and dispatch to ensure quality and accuracy. This provides us with a documented record of each order. Refund requests related to accidental damage during transit will be reviewed on a case-by-case basis and are granted at our discretion.

If you have any questions about your order, feel free to reach out to us here